At Round, we’re building the first truly autonomous digital worker for finance and operations. Not another CFO co-pilot - a real employee that thinks, acts, and executes across tools, protocols, and banking rails.

We’re combining the power of infrastructure with AI to push the frontiers of what’s possible in finance.

Learn more about Round here 👉 Join us at Round

The mission

Grow and retain the paying customers who fit Round's ideal customer profile.

The basics

• 📍 Location: London
• 💰 Market salary + generous equity
• 🙋‍♂️ Reporting directly to CEO

This is an account management role, but not the renewals-and-QBRs kind. You own everything after the contract is signed.

Our sales team is converting faster than ever, and most of our customers joined in the last six to nine months. Many of them signed up for treasury before we'd built payments, AP, FX and our AI agents. The customers who use more of Round get far more out of it, and right now nobody owns helping them get there.

Today, customer success at Round is everyone's job and no one's. Customers live in Slack channels, and whoever is free picks things up. We only have builders and sellers.

Your job is to change that. You'll get new customers live fast, grow the ones we already have, and build the support operation from scratch. You're our first account manager, so you'll design the function, and as it grows you'll hire and lead the team that runs it.

What you'll be doing

• Activation: Take every new customer from signed to live. Hand-hold them through onboarding and KYC, get the first deposit in and cut time-to-value.